We require 50% deposit or payment in full at time of placing order(s); events are not confirmed until payment has been received. Payments are non-refundable, only transferrable to future orders, and will be subject to the current pricing at the date of setup. If a client is needing to reschedule the delivery/event date, or location we will make our best effort to accommodate. If cancellation is within 30 days of event, we can apply store credit to future orders. If client is cancelling or rescheduling event within 7 days from event, there will be no cancellations or credits issued and payments will be forfeited. Outside events can not be canceled due to weather.
*PLEASE NOTE – this policy also applies to any event being canceled or rescheduled due to COVID-19*
An Occasion Station has been providing the highest quality balloon decorations to the DFW Metroplex and beyond for 30+ years. Our staff puts the utmost attention and care to all of our events. Read more about our company on the About Us Page.
We recommend ordering balloon decor at least two weeks in advance to allow adequate time to build the piece and to ensure that we have the supplies necessary. We hate having to charge rush fees. Delivery and set-up charges are based on the nature of the job. Some jobs require us to return for removal of products and retrieve rigging. This is referred to as a strike fee. Unless noted all hardware for large decor jobs remains the property of An Occasion Station and must be returned at the end of the event. Example: Poles, Bases, Lights, Mirrors, Rigging, Draping, etc..
Some people say, "My event is outdoors, balloons won't work", this is not necessarily true, we do outdoor events all the time. We use the highest quality balloons and have ways to make balloons more resilient. This can help them last outside in Texas heat. While we can make them more resilient we cannot prevent balloons from popping entirely in outdoor conditions. We successfully supply many balloons for multi-day outdoor festivals.
Prices of Arches depends on size, style, location, rigging, and design. Arches are priced by linear feet. To calculate the linear feet of your arch, add the width and height, if one is bigger than the other, multiply that dimension by 1.5.
We can deliver to most places within the Dallas/Fort Worth Metroplex area, but some locations do have restrictions or prohibit balloons to be delivered. Check first to ensure that we can deliver to your chosen location. We cannot be responsible for a recipient’s inability to receive deliveries and will charge the full delivery fee for such unexpected deliveries. Here are some guidelines that may help:
We mainly deliver to the DFW metroplex but have gone to neighboring states.
No, we have a variety of blowers that allow us to blow balloons precisely and quickly.
We can create any design in almost any color pallet. We even have techniques that allow us to match trending wedding colors.
The majority of the time we fill balloons with air instead of helium. Many local venues will not allow helium and we have techniques that will allow us to give you the look of floating helium balloons without using any helium.
Most of the balloons we use are 100% natural latex meaning they are biodegradable. If Latex is a concern, we can also provide latex free decorations.
Set up times depend on what you are ordering as well as the time your venue will allow you to set up. Most events can be set up in less than 2 hours. Our shortest set up time has been 15 minutes, longest has been 12 hours. It all depends on the event.
While there is no guarantee on how long balloons will last, they will last through your event and in most cases they will last longer than the event. Air filled designs can last from a few hours to a few weeks. Untreated helium balloons last 12-14 hours, treating helium balloons can last up to 3 times longer in normal conditions.
An Occasion Station is dedicated to serving our community in as many ways as possible. We would love to support every worthwhile cause, but due to the volume of requests we receive, it is necessary to have some guidelines in place for such requests. In most cases we do Donation/Partnerships or VIP School Discounts.
Partnership Décor Discounts:
An Occasion Station logo and name must be displayed, company tagged in all social media posts that our work appears in, business cards and marketing ligature made available for guest and verbal partnership mentioned from podium during event.
VIP School Discounts: Call and ask about how program works.